Human Capital Management & Competency Models
Organizations that manage their human capital more effectively perform more successfully and hold a competitive advantage over their competitors. A key element of human capital management is the development and use of competency models. AS&K's unique approach to the development of competency models ensures their extensive flexibility, integration into key business functions and facilitates management of the organization's human capital.
Human Capital Management (pdf)
By Paul Squires, Ph.D.
Building A Performance Management Program (pdf)
By Paul Squires, Ph.D.
High Performance Work Groups (pdf)
By Paul Squires, Ph.D.
Training Delivery, Development and Evaluation
AS&K develops competency-based training programs based upon professional job analysis, yielding valid competency models. AS&K’s functional approach to program design is a key element that ensures the training improves job performance.
Competency-based learning (CBL) provides a powerful foundation
for the construction of learning solutions through targeting crucial
skills and practices that directly contribute to an organization's
goals and business drivers. CBL recognizes human capital in the form
of competency models and then builds training programs, individual
development plans, performance management and measurement systems
upon these competency models.
Improving Training Evaluation in Organizations (pdf)
By Paul Squires, Ph.D.
Competency Based Learning (pdf)
By Paul Squires, Ph.D.
Systems View
of Training (pdf)
By Paul Squires, Ph.D.
Training
Magazine Article (pdf)
By Kristin Ellis, feat. Paul Squires
Tests & Certifications
AS&K’s approach to test development includes classical test theory and item response theory approaches to ensure tests are of the highest quality. AS&K develops tests that comport with legal and professional standards including the Uniform Guidelines on Employee Selection Procedures (UGES).
Item Bank Approach to Testing (pdf)
By Paul Squires, Ph.D.
Making Fair and Accurate Tests (pdf)
By Paul Squires, Ph.D.
Customer Service Excellence
AS&K assists organizations improve customer satisfaction measures by integrating business process management, technical requirements and statistical analysis. AS&K believes improved survey technology allows organizations to become more sophisticated in how they capture and analyze customer feedback.
Call
Center Survey Report (pdf)
By Paul Squires, Ph.D.
Skills-Based
Routing (pdf)
By Paul Squires, Ph.D.
Leadership Development
Leadership programs are based upon the organization’s leadership model or AS&K assists organizations to develop their leadership model. AS&K assists organizations to develop and administer succession planning systems including identifying future leaders, creating and delivering development programs, executive coaching and determining leader readiness for advancement.
Building A Performance Management Program (pdf)
By Paul Squires, Ph.D.
Feedback Orientation, Feedback Culture and the Longitudinal
Performance Management Process (pdf)
By Jim Smither, Ph.D. & Manuel London, Ph.D.
