Sample Projects:

• Revised the entire customer satisfaction survey process for a Fortune 100 client
• Developed interview guides and selection tests for call center jobs in the finance industry,
• Developed certification tests in support of skill-based routing in the finance industry
• Conducted surveys, exit interviews, and performed a turnover study in the travel and tourism industry
• Conducted a benchmarking study across industries on skill requirements
• Validated selection tests for the telecommunications and cable industries.